Proudly built in India
Founded in Chennai by Freshworks, with deep local presence, support and INR pricing — a genuine India-origin success story.
COMPARE / SUPPORT & HELPDESK
vs 
Keep it — add ProHQ ProHQ vs Freshdesk
Omnichannel customer-support helpdesk and ticketing. ProHQ is a process engine: it runs your whole operation as one process — offline, in the field, in your team's language — and we build and run it with you.
- ORIGIN
- India (Chennai) · 2010, now HQ San Mateo
- PRICING MODEL
- Per-agent monthly tiers with a limited free plan; AI and advanced routing cost more.
- BEST FOR
- Support teams centralizing customer email, chat and calls into one ticket queue.
CREDIT WHERE IT'S DUE
What Freshdesk is genuinely good at.
Strong ticketing core
Mature SLAs, automations, canned replies and an omnichannel inbox make support queues genuinely manageable.
Fast to stand up
A support team can be live in days with email forwarding, portals and reporting out of the box.
SIDE BY SIDE
Six things that decide it.
CAPABILITY
ProHQ
Freshdesk
Built around your process
A state-machine workflow that mirrors how you actually work — not generic boards, lists or tickets you bend to fit.
✓
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Offline-first, built for the field
Record work where it happens — site, road, shop floor — with no signal. It syncs when the network returns.
✓
✕
One process, everything attached
Tables, documents, files, approvals and chat hang off the exact stage they belong to — not separate apps that never quite talk.
✓
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A team that runs it with you
We sit with your people, map the process and keep it running. Not a download-and-configure-it-yourself licence.
✓
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Your team's language
Feels like Excel and WhatsApp, in the language the field already speaks. No training period.
✓
✓
AI only where it pays
Drafting, summarising and repetitive paperwork automated on the process — included, not a per-seat upsell.
✓
~
✓ Built in ~ Partial / add-on / configure-it-yourself ✕ Not available
WHERE IT STOPS
The gap ProHQ fills.
Freshdesk is excellent at the support ticket; ProHQ models the entire business as one process, of which support might be a single stage. Where Freshdesk routes incoming requests, ProHQ drives a job through defined stages with attached tables, documents, approvals and finance. ProHQ also runs offline and ships with a team that sets the process up with you.
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Tickets, not processes
Models reactive support requests, not a forward-running operational workflow with custom stages across a whole business.
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Customer-support shaped
Assumes an external requester and an agent; it doesn't fit internal field operations like delivery, installation or project work.
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Cloud and connected
A SaaS portal built for connected agents, not offline-first field crews.
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No unified work surface
Project finance, collaborative documents and structured tables aren't part of the ticket — you bolt on other tools.
THE INDIA REALITY
A flagship India-built product with real local support, but aimed at customer-service desks, not the field-ops processes most Indian SMBs actually run.
KEEP IT — ADD PROHQ
Keep it, or run ProHQ alongside.
If your core problem is answering customer tickets across channels, Freshdesk is purpose-built and better at it — keep it. ProHQ is the right move when support is just one slice of a larger field operation you need to run end to end, and a ticket can spawn a real process that reaches the field.
INTEGRATION
Bring your Freshdesk data with you
Freshdesk has a comprehensive REST API and CSV ticket/contact export. ProHQ imports Freshdesk contacts into its CRM and can turn a ticket into a running process, syncing status back to the helpdesk.
Need to keep Freshdesk in the loop? We build that connector by hand during onboarding — which is why the beta is just twenty seats.
REACHING PARITY
Matching Freshdesk, on the process engine
Where Freshdesk leads today, here's what we're building — so it works offline and in the field too:
- An omnichannel inbox-style intake stage
- SLA timers and escalation rules
- A customer self-service portal view
THE VERDICT
A great answer to customer tickets — but a business is more than its inbox.
We'll tell you honestly whether ProHQ is the right move from Freshdesk for how you work. That conversation is free.