Cancellation & Refund Policy

This policy applies to subscriptions and services purchased from Exatorial Softwares Private Limited ("ProHQ") at ProHQ.ai.

1. Cancellations

• You may cancel your subscription at any time by writing to faisal@prohq.ai or messaging us on WhatsApp.
• Cancellation takes effect at the end of the current billing period. You retain access until then.
• Beta partner seats may be cancelled the same way; the seat is then released.

2. Refunds

• Duplicate or erroneous charges - report within 7 days of the charge; we refund the full duplicate amount.
• Service not provisioned - if you have paid and we fail to provision the service within the agreed time, you are entitled to a full refund.
• Partial periods - fees for the current billing period are not refunded on cancellation, unless required by law or agreed in your order form.
• Consultancy work already delivered (process documentation, onboarding, configuration) is non-refundable once performed.

3. How refunds are processed

Approved refunds are processed through Razorpay to the original payment method within 5-7 business days of approval. Your bank may take additional time to reflect the credit.

4. Service delivery

ProHQ is a digital service - there is no physical shipping. Access is provisioned to your registered email/organisation, typically within 2 business days of payment confirmation (or as agreed in your onboarding plan).

5. Contact

For any billing question: faisal@prohq.ai · +91 90977 18815.