Privacy Policy

This Privacy Policy describes how Exatorial Software Private Limited (“ProHQ”, “we”, “us”), the company operating prohq.ai, collects, uses and protects your information when you use our website, platform and services.

1. Information we collect

• Account information - name, email address, phone number and organisation details you provide when creating an account or contacting us.
• Business data - processes, documents, files, tables, chat messages and other content your organisation creates or uploads while using the platform. This data belongs to you.
• Usage information - device, browser, log and diagnostic data used to keep the service secure and improve it.
• Payment information - payments are processed by our payment partner Razorpay. We do not store your card, UPI or bank details on our servers.

2. How we use information

• To provide, operate and improve the ProHQ platform and consultancy services.
• To communicate with you about your account, support requests and service updates.
• To process subscription payments and maintain billing records.
• To meet legal and regulatory obligations.

We do not sell your personal information or your business data. Ever.

3. AI features

Where you enable AI features, the content needed for that feature is processed by AI service providers under contractual safeguards. AI features are optional and scoped to the specific process where you enable them.

4. Storage and security

Data is stored with reputable cloud providers, with Indian vendors preferred wherever possible. Data in transit is encrypted (TLS); sensitive credentials are stored encrypted. Access to customer data within our team is limited and logged.

5. Sharing

We share information only with:

• Service providers who help us run the platform (cloud hosting, payments, communications), bound by confidentiality;
• Authorities, where required by law.

6. Cookies

We use essential cookies for sign-in sessions and security. We do not use third-party advertising cookies.

7. Retention and deletion

We retain your data while your account is active. On termination, your organisation's data is deleted or returned on request, subject to legal retention requirements. You may request access, correction or deletion of your personal information at any time by writing to faisal@prohq.ai.

8. Grievance officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the grievance officer for ProHQ is: Faisal Manzer, faisal@prohq.ai, +91 90977 18815. Grievances are acknowledged within 48 hours and resolved within 30 days.

9. Changes

We may update this policy from time to time. Material changes will be notified by email or in-product notice. Continued use of the service after changes means you accept the updated policy.

10. Contact

Exatorial Software Private Limited · faisal@prohq.ai · +91 90977 18815. See our Contact page for full details.