Publish processes with confidence
- Processes now have drafts. Edit freely, then publish when the change is ready, instead of every edit landing on live work immediately.
- Before publishing, ProHQ shows what changed since the last published version.
- Publishing records why — a short reason stored with the version, so a decision made months ago can still be understood.
- Full version history, with the ability to see what each version contained.
- Processes can also be authored as a document and reviewed before publishing, including with Claude, which now handles organisation selection smoothly during chat-based work.
- Renaming a stage no longer detaches the data attached to it.
Ownership and turnaround
- A stage can name its owner — the person or team whose queue it is — and the owner is told when work reaches them.
- A stage can carry a target time, and ProHQ records how long each stage actually takes.
- Journeys measure end to end, not just single steps: the time between any two stages, including ones that loop or are skipped, so "enquiry to meeting booked" becomes one number.
- Turnaround reporting shows median and 90th-percentile durations, how much of it met target, which stages are running late, and who is behind.
- Targets can be counted against working hours rather than the clock, with your organisation's opening hours and holidays configured once.
- When a stage runs past its target, its owner is told, and it can escalate to someone else.
Assignments became a place work is tracked
- Start, pause, complete and extend an assignment, each with its history kept.
- Comments about the work sit in the same thread as its activity, rather than somewhere separate.
- Completed work stays on the page with its history attached instead of disappearing.
- Assignments can be answered from where you see them, without opening another screen.
- Work can be assigned at three levels — the whole project, a stage, or a single tool — and handed out automatically as work arrives, by rotation or by load.
- A team can pass an assignment to one of its own members.
- Projects can be filtered by who owns them, how urgent they are, and at what level they were assigned.
- "Claim" is gone: starting the work already says it.
A notification centre that matches how you work
- A dedicated in-app centre for what happened while you were away, kept deliberately separate from what is waiting on you. Two different questions, two different screens.
- Delivery defaults to in-app only. Email and WhatsApp reach people outside working hours, so they are opted into rather than out of.
- Per-category settings, managed from the app.
- Notifications say what happened and link to where it happened.
Calendar: record what already happened
- Log a past interaction — a call, WhatsApp message, email or visit — including who started it, rather than pretending it was a scheduled meeting.
- Define your own interaction channels.
- Meeting cards show notes and attachments directly, newest first.
- Control who gets notified about a meeting, and when — including keeping it silent for the client while the team is still reminded.
Contacts
- People and companies are now one Contacts surface: a contact is a contact, and whether they are a client or a vendor is a role they play.
- People can be organised into groups, and contacts are archived rather than deleted.
Home
- One list of what is waiting on you, rather than several competing ones.
- Charts can be added to the home page.
- Dates show which time zone they are in, and there is a way back out of an organisation.
Formulas
- Aggregate across subtable and event containers.
- Formulas can see through a reference to the record behind it, and read what a column displays rather than the identifier it stores.
AI
- AI now knows who it is working for — an organisation briefing is included in every run, so output matches the intended audience.
- Auto-runs wait for the data they need, including the project's own fields, instead of running early against an empty page.
Native apps
- Invited members can sign up from ProHQ's native apps.
*Tip: if you rely on notifications, spend a few minutes in the notification settings after updating — the defaults are in-app only, and email or WhatsApp are opt-in.*